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Keep Them Coming Back – Encouraging Repeat Visitors to Your Site
By now we understand that our website should be bringing us business rather than costing us money. The only way to start this process is to generate traffic to your business’ website. Many businesses with solid marketing budgets choose to create traffic with a Pay-Per-Click ad campaign or naturally with search engine optimization. After all, the majority of new visitors are going to find your site through a search engine, the most popular being Google. Internet marketing is a wise investment for any business trying to establish themselves online, but as a smaller business owner it is important that the investment is spent efficiently.
Research has shown that the cost of getting a new customer is eight times higher than retaining an existing one. It is also easier to sell to that customer since you have already established trust. So if you have spent money on attracting new customers, your best investment is keeping them around and offering more services or products tailored to their interests. Just like in traditional business, establishing a relationship with an online customer is surely going to increase your chance of repeat business and referrals. Internet marketing can be a pricey endeavor, depending on your budget, so it is wise to get the most out of such an investment by capitalizing on repeat business opportunities. With an established customer base you want to encourage them to continually return to your site and do business with you in the future.
So we all understand how important it is to garner repeat business from existing customers, but how do you get them to return to your site? Once someone has seen your website you must give them good reason to come back again, soon. There are a number of business owners making a mistake by setting up their website once and for all and leaving it. By not updating your website you are not taking advantage of one of the greatest assets the net gives us, instant information. It is best to research what your customers are looking for when they visit your site, and provide them with that information, instead of whatever you want to tell them.
There are three main attractions that keep visitors coming back for more online. The first is pure information; if someone can learn from the information you provide, and they trust you as an expert, they are more likely to return again and again to your website. The best way to provide information is to publish articles related to your website’s business. The more information and content the better, granted it is well organized. An aggregator of fresh news stories related to your business is also another way to attract repeat visitors. Many other website visitors want more than just information. Promotions or discounts, only available to online visitors, are another great way to lure repeat visitors. Update the promotions for each month, so they have a reason to check back at least once per month. Testimonials can also be a great way to lure visitors back to your site. A testimonial section will help establish credibility with newer customers, and those who have given you a testimonial will want to return to see their name posted on your site.
As long as your website is continually updated and offers good content or valuable discounts, you are in good shape. But how do you let people know that all of these updates are taking place? An effective strategy that fits into the budgets of even the smallest companies is an email marketing campaign. In fact research done on email marketing has shown that it yields the highest return on investment when compared to search engine marketing or direct mail. Email marketing is relatively inexpensive and can reach a broad range of potential customers. Email marketing is a great way to inform people of updates to your website, current promotions you are offering, or show off a new product. The best part is that the majority of your email marketing list is made up of customers who have shown interest in your business in the past, making them more likely to at least check out the new developments, or better yet buy one of your new products. Keeping the customer informed about the latest happenings is a good way to keep your business at the forefront.
Many business owners also assume that potential customers will come to their site the first time and buy right away. Some do but many don’t. Have a strategy to capture their contact information. Many will give you their email address if they feel they will get something of value. Offer a tip sheet or entry into a monthly drawing for signing up. Always have a clear privacy policy and also explain what you will do with their information. What you will discover is people come to your site, think its great but then lose the address or forget to put it in their favorites. If you capture their email, then you have a chance through email to remind them to rediscover all your great products or services.
So by creating fresh content your visitors find useful and having a good follow-up email system, you can efficiently market to your best customers. And don’t forget to run a simple survey once in a while to find out what else they would like to see.
By now we understand that our website’s should be bringing us business rather than costing us money. The only way to ensure this is possible is to generate traffic to your business’ website. Many businesses with solid marketing budgets choose to create traffic with a Pay-Per-Click ad campaign or naturally with search engine optimization. After all the majority of new visitors are going to find your site through a search engine, such as Google. Internet marketing is a wise investment for any business trying to establish themselves online. But as a smaller business owner it is important that the investment is spent efficiently.
Some online research has shown that the cost of getting a new customer is eight times higher than retaining an existing one. So if you have spent money on attracting new customers, you might as well work on keeping them around. Just like in traditional business, establishing a relationship with an online customer is surely going to increase your chance of repeat business and referrals. Internet marketing can be a pricey endeavor, depending on your budget, so it is wise to get the most out of such an investment by capitalizing on repeat business opportunities. With an established customer base you want to encourage them to continually return to your site and do business with you in the future.
So we have established how important it is to garner repeat business from existing customers, but how do you get them to return to your site? Once someone has seen your website you must give them good reason to come back again, soon. There are a number of business owners making a mistake by setting up their website once and for all and leaving it. By not updating your website you are not taking advantage of one of the greatest assets the net gives us, instant information. It is best to research what your customers are looking for when they visit your site, and provide them with that information, instead of whatever you want to tell them.
There are three main attractions that keep visitors coming back for more online. The first is pure information; if someone can learn from the information you provide, and they trust you as an expert, they are more likely to return again and again to your website. The best way to provide information is to publish articles related to your website’s business. The more information and content the better, granted it is well organized. Many other website visitors want more than just information. Promotions or discounts, only available to online visitors, are another great way to lure repeat visitors. Update the promotions for each month, so they have a reason to check back at least once per month. Testimonials can also be a great way to lure visitors back to your site. A testimonial section will help establish credibility with newer customers, and those who have given you a testimonial will want to return to see their name posted on your site.
As long as your website is continually updated and offers good content or valuable discounts, you are in good shape. But how do you let people know that all of these updates are taking place? An effective strategy that fits into the budgets of even the smallest companies is an email marketing campaign. In fact research done on email marketing has shown that it yields the highest return on investment when compared to search engine marketing or direct mail. Email marketing is relatively inexpensive and can reach a broad range of potential customers. Email marketing is a great way to inform people of updates to your website, current promotions you are offering, or show off a new product. The best part is that the majority of your email marketing list is made up of customers who have shown interest in your business in the past, making them more likely to at least check out the new developments, or better yet buy one of your new products. Keeping the customer informed about the latest happenings is a good way to keep your business at the top of their minds.